Medical Receptionist – Ultrasound Dept.

Mt Baker Imaging is currently seeking a full-time Medical Receptionist on the Ultrasound Reception team, who has exceptional customer service skills, excellent interpersonal communication skills and a high level of attention to detail and accuracy.

Position Summary

Continuously exemplifies the mission, values and customer service philosophy of Mt. Baker Imaging.  Greets patients or others arriving for appointments and obtains/verifies all demographic and billing information.

This position includes, but is not limited to, the following duties:

• Greet patients and visitors in person and by phone
• Obtain/ update all necessary patient information to accurately register/ admit patients for their exams
• Verify/ obtain demographic and insurance information
• Provide patients with necessary questionnaires, waivers and company paperwork (including HIPAA and other requirements)
• Handle and screen overflow of incoming calls, Forward calls as indicated
• Handles routine billing questions and receiving patient payments
• Make appointment confirmation calls as needed, which may include verbal exam prep instructions
• Cover for Women’s Diagnostic Center (WDC) reception as needed
• Performs related duties as assigned by supervisor or other management personnel

Performance/Skill/Education Requirements

• Demonstrates strong organizational skills
• Excellent interpersonal communication skills with all staff including technologists, support staff, physicians and hospital staff
• Ability to maintain confidentiality at all times
• Demonstrates problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day
• Ability to schedule patients with a high level of accuracy
• Knowledge of computers and equipment functionality as related to the job tasks
• Demonstrates ethical and professional conduct
• Ability to function in a computerized medical environment which includes maneuvering through the RIS and general computer/ telephone office systems
• Above average communication skills, on telephone and in person
• High attention to detail required
• Strong spelling/grammar skills
• High School Diploma or equivalent preferred
• 2 years relevant experience, preferred