CT/MR Scheduler

• Schedule exams in a friendly and professional manner
• Communicates and coordinates with other departments and facilities in a friendly and professional manner
• Obtain clinical indications for exam
• Obtain demographic information, including insurance and authorization requirements
• Provide exam prep and other exam information/ instructions

• Exceptional customer service skills
• Excellent interpersonal communication skills with all staff including technologists, support staff, physicians and provider offices
• High level of attention to detail and accuracy required
• Above average communication skills, on telephone and in person
• Ability to maintain confidentiality at all times
• Demonstrates problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day
• Knowledge of computers and equipment functionality as related to the job tasks
• Demonstrates ethical and professional conduct

Senior PACS Administrator

General Summary: An exempt position responsible for performing all related activities which support the organization’s Picture Archiving and Communications Systems (PACS), voice recognition software, and modality connectivity; diagnosing, repairing, maintaining, and upgrading all PACS and voice recognition associated hardware and software, while ensuring its optimal performance.

Job Responsibilities: 

• Manage the distribution and storage of digital images from a variety of sources, including computed tomography, computed radiography, magnetic resonance imaging, nuclear medicine, ultrasound, etc.
• Provide application-level PACS support, including image workflow, auto routing, and other activities.
• Integrate diagnostic images with Hospital Information Systems (HIS) and Radiological Information Systems (RIS).
• Ensure that digital image data transfers are properly entered into the PACS system, RIS validation, and exceptions handling.
• Collaborate closely with other IT department personnel to ensure the smooth operation of all PACS hardware and software.
• Provide user training in regards to the proper use and operation of PACS and voice recognition equipment and software applications, including radiologists, technologists and other IT staff.
• Liaise with PACS vendor support resources to monitor performance as it relates to overall network performance in order to minimize slowdowns and downtime.
• Prepare reports on PACS performance and make recommendations based on findings.
• Install, configure, test, maintain, monitor, and troubleshoot PACS and associated devices and software. Perform backups as required.
• Respond to tech support calls and support end user problems and questions. Communicate with end users to determine PACS needs, business requirements, and functional specifications.
• Define new methods and procedures to enhance the quality of information technology systems.
• Document activities to keep the organization in compliance with all state and federal regulations.
• Use Help Desk software to document, track, resolve, and follow up on problems.
• Collaborate with other IT departments and client hospitals to ensure the efficient distribution of medical images to authorized users.
• Assist in development of operating standards, policies, and procedures. Assist with the development, implementation, and enforcement of all information technology policies and procedures.
• Assist in the strategic planning of medical imaging initiatives, including new deployments, future needs, and systems integration.
• Document changes, as needed, to keep IT inventory database up to date.
• Evaluate and recommend software applications that could improve job performance.
• Maintain standards of confidentiality and system security.
• Participate in training and professional development activities as assigned.
• Participate in special projects or other activities as assigned.

Experience/Educational Requirements:

• Certifications in PACS (CPSA, CPIA, CPSM, MCITP) preferred.
• Hands-on hardware and software troubleshooting experience with radiology applications.
• Previous exposure working in a large PACS environment.
• PACS equipment support. Experience with Dell workstations a plus.

Performance Requirements:

• Excellent technical knowledge of image capture and archiving technologies.
• Good knowledge of current network protocols, data transfer systems, including TCP/IP, DICOM, HL7, etc.
• Able to read and understand technical manuals, procedural documentation, and healthcare guidelines.
• Ability to conduct research into medical imaging issues and products as required.
• Strong knowledge of applicable document retention and copyright laws.
• Familiarity with project management techniques and procedures.
• Skills in establishing and maintaining effective working relationships with staff and patients, and the ability to work independently
• High understanding of confidentiality and data privacy laws, as well as federal legislation such as HIPAA.
• Understanding of organizations goals and objectives.
• Must have a customer service mindset.

Physical Requirements:

This job involves prolonged sitting or standing, frequent bending, stooping, or stretching and may require lifting up to 50 pounds.  Extensive PACS system use requires 20/20 correctable vision without color blindness and the ability to distinguish letters and symbols, along with correctable hearing, eye to hand coordination and manual dexterity.

If you are interested in this position please submit cover letter and resume to https://mtbakerimaging.submittable.com/submit/142475/senior-pacs-administrator

Radiologist