Q:        What is Text-to-Pay?

A:          Patients will receive a text message with a link to login and view/pay your statement.  Click the link to securely verify your identity using name, DOB and zip code.  A username and password are NOT required. Click here for a visual of the process.

 

Q:        Can I opt out of the Text-to-Pay enhancement?

A:          Yes.  Replying STOP will opt you out of text statements for that statement and any future statements.

 

Q:        Will I still get a paper statement?

A:          If you do not click the link in the text message within 3 days, a paper statement will be mailed to you. If  you click the link but take no action to make payment, a paper statement will be mailed to you.

 

Q:       Will I still get the Text-to-Pay link if I’m already set up to get my statements emailed?

A:        Yes, initially.  Replying STOP will opt you out of Text-to-Pay for that statement cycle and future cycles and statements will continue to be emailed to you.

 

Q:         What if I don’t have a cell phone or my cell phone isn’t set up to receive text messages?

A:          If the Text-to-Pay message is not received, a paper statement will be mailed out within 3 days.

 

Q:        What do I do if I have a question about the text message I get?

A:          Replying ASSIST to the text message you receive will provide you with a response that includes the local phone number to our medical billing office customer service department (360-788-9196 for MBI accounts and 360-788-9197 for NWR).