Q: What is Text-to-Pay?
A: Patients will receive a text message with a link to login and view/pay your statement. Click the link to securely verify your identity using name, DOB and zip code. A username and password are NOT required. Click here for a visual of the process.
Q: Can I opt out of the Text-to-Pay enhancement?
A: Yes. Replying STOP will opt you out of text statements for that statement and any future statements.
Q: Will I still get a paper statement?
A: If you do not click the link in the text message within 3 days, a paper statement will be mailed to you. If you click the link but take no action to make payment, a paper statement will be mailed to you.
Q: Will I still get the Text-to-Pay link if I’m already set up to get my statements emailed?
A: Yes, initially. Replying STOP will opt you out of Text-to-Pay for that statement cycle and future cycles and statements will continue to be emailed to you.
Q: What if I don’t have a cell phone or my cell phone isn’t set up to receive text messages?
A: If the Text-to-Pay message is not received, a paper statement will be mailed out within 3 days.
Q: What do I do if I have a question about the text message I get?
A: Replying ASSIST to the text message you receive will provide you with a response that includes the local phone number to our medical billing office customer service department (360-788-9196 for MBI accounts and 360-788-9197 for NWR).